This page details our customer terms and conditions, including ordering, delivery, payments, cancellations, returns and refunds.
Studley Florist 36B High Street, Studley, Warwickshire, B80 7HJ
Tel: 01527 853509
Email: please use the contact form to get in touch
Making a purchase could not be easier. Just browse our shop online and add any bouquets or gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the checkout button and you will be asked for a few details that we need to complete your order.
We accept most credit and debit card payments, including Visa, Mastercard, American Express and PayPal.
If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
You may also send and pay for flowers over the phone by calling us.
When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when payment has been processed.
We include this term to protect us in the case that a mistake has been made in pricing, goods have been inadvertently under-priced, or we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders received before 1pm Monday to Saturday, and 11am on Tuesday and Saturday, UK time for UK delivery will be delivered on the same day if required.
Orders received after this time and international orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day, provided they are received before the same day cut off time shown above.
Orders placed to be delivered on a public holiday will be delivered the next working day.
Online deliveries can only be in the UK. To send flowers overseas please telephone.
No timed deliveries are available except for funeral tributes and weddings.
Please telephone if you have an emergency order.
If you require specific flowers, please telephone at least 24 hours before delivery is required.
Orders are delivered once. If the recipient is not home, the flowers or plant are returned to the shop and a delivery note is left informing them that delivery has been attempted and that collection from the shop is required.
If a neighbour is home, we will try to leave the flowers or plant with them, providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers or plant, a new delivery date will be arranged with the recipient at Studley Florist earliest convenience.
Studley Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Orders are inclusive of 20% VAT.
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
We guarantee your complete satisfaction.
Orders that are cancelled online or via the phone are subject to a cancellation fee.
If you need to reach us, please email us using the contact page.
Alternatively, you can telephone us on 01527 853509 or write to us at the address shown on this page.
You can view our Privacy Policy online.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at this page.
Refunds may occasionally be given at the discretion of the management.
Because of the perishable nature of our products, you are advised to make any complaint within 1 working day of the delivery of your flowers.
We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.